neo4d Platform Privacy Notice

This page describes what we collect when you use neo4d and how we keep that data protected. We take privacy seriously because your personal information—email, identity documents, payment details—is sensitive and deserves careful handling.

When you register on neo4d, verify your account, deposit funds, or place a game activity, we collect data. Some of this data is necessary for us to operate the platform and comply with financial regulations. Other data helps us improve your experience. We do not sell your information to third parties for marketing. We share your data only with payment processors, identity-verification services, and regulators as required by law.

Below we explain exactly what we collect, why we collect it, how long we keep it, and what rights you have over your information. If you have questions about our privacy practices, contact our support team via live chat or email.

What data we collect on neo4d

We collect data in several categories. Understanding each category helps you see why we need it.

Account registration data: When you create a neo4d account, we collect your email address and the password you create. We hash your password so we cannot read it even if our systems were breached. Your email is how we contact you about account issues, confirmations, and security alerts.

Payment data: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect the transaction details—amount, timestamp, payment method. We do not store your full card numbers or e-wallet passwords. Payment processors handle those. We keep transaction records to track your account balance, process withdrawals, and meet tax and compliance requirements.

Game activity data: We log every game you play on neo4d—the game title, bet amount, outcome, payout, timestamp. This data lets us calculate your account balance and resolve disputes if you question a result. Game logs are stored indefinitely so you can review your history.

Device and access data: We collect your IP address, browser type, device type, and approximate location (city level, not street level). This helps us detect fraud, troubleshoot technical issues, and understand which regions use neo4d. We do not track your location in real time.

How we use your data on neo4d

We use the data we collect for specific purposes:

• Operating neo4d: We need your email and password to maintain your account, process your deposits and withdrawals, and calculate your balance.
• Compliance: We use your identity documents to verify you are who you claim to be and to comply with anti-money-laundering laws. Regulators may request this data during audits.
• Fraud detection: We analyze your device data, IP address, and payment patterns to detect suspicious activity. If we spot potential fraud, we may freeze your account pending investigation.
• Customer support: When you contact us with a question or complaint, we use your account data and game logs to investigate and resolve the issue.
• Service improvement: We use aggregate, anonymized data (data with your name and ID removed) to understand how neo4d is used, which games are popular, and where we can improve. This data never identifies you personally.

We do not use your data for marketing purposes unless you opt in. We do not sell or rent your information to advertisers or data brokers. We do not share your personal data with unrelated third parties.

Third-party processors and neo4d data sharing

Some of our operations depend on trusted third-party partners. We share your data with them only as needed and only under strict contracts that require them to protect your privacy.

Identity verification services: We use third-party vendors to verify your identity documents. These vendors check your documents against government records and return a yes/no result. We do not retain the documents they process.

Regulators and law enforcement: If required by law, we provide data to Indonesian financial regulators, tax authorities, or law enforcement. We comply with legal requests for data. We will notify you of a request unless the law forbids it.

How long we keep your data on neo4d

We keep different data for different periods:

• Active accounts: While your account is open, we retain all data associated with it—registration, KYC, transaction history, game logs.
• Closed accounts: After you close your neo4d account, we keep transaction and game data for seven years to comply with financial regulations. We delete identity documents after 90 days unless law requires longer retention.
• Device and access logs: We retain IP address, browser, and device data for 90 days, then delete it.
• Email and support records: We keep email correspondence and support tickets for two years in case disputes arise.

Your rights over your neo4d data

We recognize that your data belongs to you. You have the right to access, correct, and in some cases delete your information on neo4d.

Correction: If any of your account information is wrong—your email, your registered name, your payment method details—contact us and we will correct it.

Deletion: You can request deletion of your neo4d account at any time. Once deleted, your account cannot be recovered. However, we retain transaction data as required by law. We will delete identity documents within 90 days of account closure.

Objection: If you do not want us to process your data for a specific purpose (for example, fraud detection based on device data), you can object. However, objecting to certain processing may prevent us from operating your account or complying with law.

Security, cookies, and contact on neo4d

We protect your data using encryption, secure servers, and access controls. Your password is hashed, and payment data is encrypted in transit. We conduct regular security audits to find and fix vulnerabilities. However, no system is completely secure. If we discover a data breach, we will notify affected users and cooperate with regulators.

neo4d uses cookies and similar technologies to remember your login session, track game activity, and analyze platform usage. Cookies are small files stored on your device. You can disable cookies in your browser settings, but this may prevent neo4d from functioning properly. By using neo4d, you consent to our use of cookies.

If you have privacy questions or want to exercise your data rights, contact our support team. You can reach us via live chat on our platform or by emailing us directly. We respond to all privacy inquiries within 30 days. Your privacy is a fundamental right, and we take it seriously on neo4d.