neo4d FAQ

If you forget your neo4d password, go to the Member login page and click the "Forgot your password?" link. Enter your email address or username, and we'll send you a password-reset link. Click the link in the email to create a new password. The reset link expires after a set time, so act quickly. If you don't receive the email, check your spam folder. If you still can't reset your password, contact our support team via live chat, and they will help you regain access to your account.

When you open an account on neo4d, we ask for your username, email address, a strong password, and your mobile phone number. The username is your public identity on neo4d and must be between 4 and 20 characters. Your email is used for account verification and password recovery. Your mobile number is used for account recovery and support contact. After registration, we send you a verification email — click the link to confirm your email address. Once verified, you can deposit funds and play. Before your first withdrawal, we ask you to upload a photo ID and selfie for identity verification to comply with financial regulations. This process protects your account from fraud and helps us follow anti-money-laundering laws.

We provide several tools to manage your neo4d account. In your account settings, you can update your email and password anytime. You can view your complete transaction history, including deposits, withdrawals, and game results, sorted by date. You can review your account balance and active sessions. You can change your language preference (Indonesian or English) and adjust notification settings. If you need to take a break, you can close your account temporarily or permanently — temporary closure lets you reopen later; permanent closure deletes your account and we remove your data after the legal retention period. Our support team can also help you manage withdrawal limits or other account settings if you contact them via live chat.

neo4d supports deposits via multiple payment methods, and each method has its own range. DANA, e-wallet, mobile banking, and local payment typically support deposits from a low minimum (around our welcome offer) up to a high ceiling per transaction. online payment and e-wallet follow similar ranges. Bank transfers via mobile banking, local payment, online payment, and e-wallet may require a higher minimum and can support larger single deposits. The exact range depends on your payment provider and your account status. When you choose a deposit method on neo4d, we display the range for that method. If you're unsure about limits for your specific method, ask our support team via live chat — they can confirm the current range and help you choose the best option for your transaction size.

Deposits via e-wallet, mobile banking, or local payment on neo4d follow a similar flow. Log into your account and go to the Deposit section. Select your preferred e-wallet method. Enter the amount you wish to deposit. neo4d redirects you to the payment app or website of your chosen provider. Log in to your online payment, e-wallet, or mobile banking account, confirm the transaction, and complete the payment. You'll be redirected back to neo4d, and your balance updates once the payment is confirmed — usually within seconds to a few minutes. Your transaction appears immediately in your neo4d transaction history. If the deposit does not credit after a reasonable time, or if you receive an error message, contact our support team. We can check the payment status and help resolve any issues. Always ensure your e-wallet has sufficient balance before attempting a deposit.

Some of our games offer a demo or practice mode that lets you play with virtual credits before using real money. Demo mode is a good way to learn game rules, test strategies, and see if you enjoy a particular game without financial risk. To access demo mode, look for a "Try free" or "Demo" button on the game card before you launch the full game. Not all games have demo mode — our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo) and some slot games do; others require a deposit to play. After you've tried demo mode, you can deposit on neo4d and switch to real-money play whenever you're ready. Your demo account is separate from your real-money account, so any credits earned in demo do not transfer to your balance.

neo4d offers welcome promotions for new accounts. The exact offer varies and may change seasonally, especially around holidays like Idul Fitri and Idul Adha. Typically, a new-account promotion rewards your first deposit or first few deposits with a bonus. To see the current offer, log into your account or contact our support team. Any welcome offer comes with terms — for example, you may need to meet minimum play requirements or meet a deadline to claim the offer. Read the terms carefully so you understand what you must do to use the bonus. If you have questions about whether you qualify for the current offer, or if you need help claiming it, ask our support team via live chat. We're available to clarify the rules and make sure you get the benefit you're entitled to.

Our multilingual support team is available to help you with account issues, payment questions, game rules, and technical problems. The fastest way to reach us is via live chat on the neo4d platform — click the chat icon in your account, and a team member will respond within standard business hours. You can also email us using the contact address listed on our FAQ or About Us page. Our support team speaks Indonesian and English. When you contact us, have your username or account email ready so we can look up your account quickly. If you're reporting a technical issue, describe what happened and the device or browser you were using. We aim to respond to all inquiries within one business day.